Terms & Conditions

Last Updated: 27 June 2026

Welcome to Gantara.in.

Gantara.in is an online shopping platform owned and operated by HDM Enterprises ("HDM Enterprises", "Company", "We", "Us" or "Our").

These Terms & Conditions ("Terms") govern your access to and use of our website, products and services available through www.gantara.in.

By accessing, browsing, registering on, or placing an order through Gantara.in, you acknowledge that you have read, understood and agreed to be bound by these Terms, our Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree with any part of these Terms, you should discontinue use of this website.

1. Definitions

For the purpose of these Terms:

Company means HDM Enterprises.

Website means www.gantara.in.

Customer, You or Your means any individual or legal entity using this website.

Products mean goods offered for sale through Gantara.in.

Order means a request placed by a customer to purchase products through our website.

Services include all services offered through the website including product browsing, ordering, payment processing and customer support.

2. Eligibility

To place an order through Gantara.in, you must:

Be at least 18 years of age or access the website under the supervision of a parent or legal guardian.
Provide accurate and complete information during registration or checkout.
Be legally capable of entering into a binding contract under the laws of India.

HDM Enterprises reserves the right to refuse service, suspend accounts or cancel orders if any information provided is found to be false, misleading or incomplete.

3. Account Registration

Certain features of the website may require you to create an account.

You are responsible for:

Maintaining the confidentiality of your account credentials.
Restricting unauthorized access to your account.
Ensuring that all information associated with your account remains accurate and up to date.

You agree to immediately notify us if you suspect any unauthorized use of your account.

HDM Enterprises shall not be responsible for any loss arising from unauthorized access resulting from your failure to maintain the confidentiality of your login credentials.

4. Product Information

We make every reasonable effort to display products accurately.

However:

Product colours may vary slightly depending upon your device display.
Product dimensions may have minor manufacturing tolerances.
Packaging may differ from images displayed on the website.
Product availability is subject to stock availability.

Images displayed on the website are intended to represent the products as accurately as possible but should not be interpreted as an exact representation in every circumstance.

5. Pricing

All prices displayed on Gantara.in are in Indian Rupees (INR).

Prices are subject to change without prior notice.

The applicable price for an order shall be the price displayed at the time the order is successfully placed.

While every effort is made to ensure pricing accuracy, inadvertent errors may occur.

If an incorrect price is displayed due to a technical or human error, HDM Enterprises reserves the right to cancel the order prior to dispatch and refund any payment received.

6. Payment

We accept payment through payment methods made available on our website.

Orders shall be processed only after successful confirmation of payment unless the Cash on Delivery option is selected (where available).

Customers represent and warrant that they are authorized to use the selected payment method.

HDM Enterprises does not store customers' payment card information. Online payments are processed through authorized third-party payment gateways.

7. Order Acceptance

Placing an order on Gantara.in constitutes an offer to purchase and does not guarantee acceptance.

An order shall be deemed accepted only after:

Successful verification of the order.
Confirmation of payment (where applicable).
Dispatch of the product from our facility.

HDM Enterprises reserves the right to reject or cancel any order at its sole discretion before dispatch, including but not limited to situations involving:

Pricing errors
Stock unavailability
Suspected fraudulent transactions
Incomplete customer information
Technical errors
Violation of these Terms

If payment has already been received for a cancelled order, the amount shall be refunded to the original payment method.

8. Product Availability

All products displayed on Gantara.in are offered subject to availability.

Inventory levels may change due to ongoing sales across multiple channels.

HDM Enterprises does not guarantee that every listed product will remain available at all times.

If a product becomes unavailable after an order has been placed, we reserve the right to cancel the order and refund any amount received.

Customers shall be notified through the contact details provided during checkout wherever reasonably possible.

9. Order Cancellation

Customers may request cancellation of an order only before it has been dispatched.

Once an order has been dispatched from our facility, cancellation requests cannot be accepted. Customers may, however, request a return after delivery in accordance with our Return & Refund Policy.

HDM Enterprises reserves the right to cancel any order before dispatch due to reasons including but not limited to:

Product becoming unavailable.
Pricing or technical errors.
Suspected fraudulent activity.
Payment verification failure.
Incorrect customer information.
Orders that cannot be fulfilled due to operational constraints.

Where payment has already been received, the amount shall be refunded to the original payment method.

10. Shipping & Delivery

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

Delivery is generally completed within 10 calendar days from the date of payment confirmation.

Estimated delivery timelines are indicative only and may vary depending upon:

Delivery location
Courier partner availability
Public holidays
Weather conditions
Government restrictions
Natural disasters
Other circumstances beyond the reasonable control of HDM Enterprises

HDM Enterprises shall not be liable for delays caused by third-party logistics providers or force majeure events.

Customers are responsible for providing a complete and accurate delivery address.

11. Returns & Refunds

Returns and refunds shall be governed by the Return & Refund Policy published on Gantara.in.

Customers agree that:

Return requests must be raised within the prescribed return window.
Products must satisfy the eligibility conditions stated in the Return & Refund Policy.
Returned products shall be inspected before refund approval.
Refunds shall be processed only after successful inspection.

HDM Enterprises reserves the right to reject returns that fail to comply with the Return & Refund Policy.

12. Promotional Offers, Coupons and Discounts

From time to time, Gantara may offer promotional discounts, coupons, reward credits or special pricing.

Unless expressly stated otherwise:

Promotional offers cannot be combined with other offers.
Coupons are non-transferable.
Coupons cannot be exchanged for cash.
Coupons may carry validity periods.
Coupons may be restricted to selected products or categories.
Coupons may be withdrawn or modified without prior notice.

HDM Enterprises reserves the right to cancel promotional benefits where misuse, fraud or technical errors are detected.

13. Cash on Delivery (COD)

Cash on Delivery may be offered only for eligible products, locations and order values.

HDM Enterprises reserves the right to:

Restrict COD availability.
Require additional order verification.
Reject COD requests.
Suspend COD facilities for customers with repeated order refusals, failed deliveries or misuse.

If a COD Security Deposit or COD Convenience Charge is introduced in the future, the applicable terms shall be displayed during checkout.

14. User Responsibilities

By using Gantara.in, you agree that you shall:

Provide truthful and accurate information.
Maintain the confidentiality of your account credentials.
Use the website only for lawful purposes.
Not misuse promotional offers.
Not interfere with the operation or security of the website.
Not place fraudulent or speculative orders.
Not intentionally refuse deliveries without valid reasons.

Customers shall remain responsible for activities conducted through their accounts.

15. Intellectual Property

Unless otherwise stated, all content available on Gantara.in including but not limited to:

Website design
Layout
Logos
Brand names
Graphics
Icons
Product descriptions
Text
Images
Videos
Source code
Website functionality

is the intellectual property of HDM Enterprises or its respective licensors and is protected under applicable intellectual property laws.

No content from Gantara.in may be copied, reproduced, distributed, modified, republished or commercially exploited without prior written permission from HDM Enterprises.

Nothing contained on this website shall be construed as granting any licence or right to use any intellectual property without our prior written consent.

16. User Reviews, Ratings and Content

Customers may be permitted to submit reviews, ratings, photographs or other content.

By submitting such content, you represent that:

You own or have the necessary rights to the content.
The content is truthful and based on your genuine experience.
The content does not infringe the rights of any third party.
The content is not unlawful, defamatory, obscene, misleading or offensive.

By submitting reviews or other user-generated content, you grant HDM Enterprises a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, publish, modify and display such content for business, marketing and promotional purposes.

HDM Enterprises reserves the right, but not the obligation, to review, edit or remove any user-generated content that violates these Terms or applicable law.

17. Prohibited Activities

While using Gantara.in, you agree not to:

Use the website for any unlawful purpose.
Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our systems or networks.
Upload viruses, malware, malicious code or any harmful software.
Interfere with the proper functioning or security of the website.
Copy, scrape, reproduce or commercially exploit website content without prior written permission.
Use automated tools, bots or scripts to access or extract information from the website.
Misrepresent your identity or impersonate another individual or entity.
Abuse promotional offers, referral programs, coupons or discounts.
Engage in fraudulent transactions or payment abuse.
Place repeated orders with the intention of refusing delivery or misusing the return process.

HDM Enterprises reserves the right to suspend or permanently restrict access to customers found engaging in any prohibited activity.

18. Third-Party Services and Links

Gantara.in may contain links to third-party websites or services for customer convenience, including payment gateways, logistics providers or other service providers.

Such third-party websites operate independently and are governed by their own terms, privacy policies and business practices.

HDM Enterprises does not endorse, control or assume responsibility for the content, availability, security or practices of any third-party website or service.

Your interactions with such third parties shall be solely between you and the respective third party.

19. Website Availability

We continuously strive to keep Gantara.in available and functioning efficiently.

However, uninterrupted access cannot be guaranteed.

The website may occasionally become unavailable due to:

Scheduled maintenance
Software updates
Technical failures
Internet disruptions
Cybersecurity incidents
Events beyond our reasonable control

HDM Enterprises shall not be liable for temporary interruptions or unavailability of the website.

20. Limitation of Liability

To the maximum extent permitted under applicable law, HDM Enterprises, its proprietors, employees, representatives and service providers shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:

Use or inability to use the website.
Delayed delivery by logistics partners.
Temporary website unavailability.
Technical errors.
Loss of data.
Unauthorized access to user accounts caused by customer negligence.
Events beyond our reasonable control.

Nothing contained in these Terms shall exclude or limit any liability that cannot legally be excluded under applicable law.

21. Indemnity

You agree to indemnify, defend and hold harmless HDM Enterprises, its proprietors, employees, representatives and business partners from and against any claims, liabilities, damages, losses, costs or expenses (including reasonable legal expenses) arising from:

Your breach of these Terms.
Your misuse of the website.
Fraudulent activity.
Violation of any applicable law.
Infringement of any third-party rights.

22. Privacy

Your privacy is important to us.

The collection, storage, processing and use of your personal information are governed by our Privacy Policy available on Gantara.in.

By using this website, you consent to the collection and processing of your information in accordance with our Privacy Policy.

23. Force Majeure

HDM Enterprises shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Epidemics or pandemics
Government actions
War
Civil disturbances
Strikes
Transportation disruptions
Power failures
Internet outages
Banking system failures
Logistics partner disruptions

Performance of our obligations shall be suspended for the duration of such events.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of Gantara.in, or any purchase made through the website shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, unless otherwise required by applicable law.

25. Amendments to these Terms

HDM Enterprises reserves the right to amend, modify or update these Terms & Conditions at any time.

Any revised Terms shall become effective from the date they are published on Gantara.in.

Changes shall apply prospectively and shall not affect orders already placed before the revised Terms become effective.

Customers are encouraged to review these Terms periodically.

26. Severability and Waiver

If any provision of these Terms is held to be invalid, illegal or unenforceable by a competent court, the remaining provisions shall continue to remain valid and enforceable.

Failure by HDM Enterprises to enforce any provision of these Terms shall not constitute a waiver of any rights or remedies available under applicable law.

27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the complete agreement between you and HDM Enterprises regarding your use of Gantara.in and supersede any prior communications or understandings relating to the subject matter.

28. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

HDM Enterprises

Website: www.gantara.in

Email: gantara@outlook.in

WhatsApp: +91 8882242623

Registered Address:

DO-654, Gali No. 2(5)

Shyam Colony

Ballabhgarh

Faridabad, Haryana – 121004

India

By continuing to access or use Gantara.in, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.

We sincerely thank you for choosing Gantara and appreciate the opportunity to serve you.

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