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Privacy Policy

Last Updated: 28 June 2026

Welcome to Gantara.in.

Gantara.in is an online shopping platform owned and operated by HDM Enterprises ("HDM Enterprises", "Company", "We", "Us" or "Our").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

We are committed to handling your personal information responsibly, transparently and in accordance with applicable laws of India.

By accessing or using Gantara.in, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using our website and services.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

This Privacy Policy applies only to information collected by HDM Enterprises through Gantara.in and our official customer communication channels.

2. Definitions

For the purpose of this Privacy Policy:

Company means HDM Enterprises.

Website means www.gantara.in.

Customer, You or Your means any individual or legal entity accessing or using our website.

Personal Information means any information capable of identifying an individual either directly or indirectly.

Processing means any operation performed on personal information including collection, recording, storage, organization, use, sharing, updating, retrieval, deletion or destruction.

Service Providers means trusted third-party companies engaged by HDM Enterprises for services including payment processing, logistics, website hosting, analytics, communication and technology support.

3. Information We Collect

Depending upon your interaction with Gantara.in, we may collect the following information.

A. Personal Information

When you create an account, place an order or contact us, we may collect:

B. Order Information

To process and fulfil your purchases, we may collect:

C. Payment Information

Payments on Gantara.in are processed through authorized third-party payment gateways.

HDM Enterprises does not store:

We may receive limited transaction-related information including:

D. Device & Technical Information

When you access our website, certain technical information may be collected automatically, including:

E. Website Usage Information

To improve our website and customer experience, we may collect information regarding:

F. Customer Communications

If you contact us through:

we may retain copies of such communications for customer support, dispute resolution, quality assurance and legal compliance.

4. How We Collect Your Information

Information may be collected in the following ways.

Directly From You

When you:

Automatically

Certain information is collected automatically through:

Through Trusted Service Providers

We may receive information necessary to complete your order from trusted third-party service providers including:

These service providers receive only the information reasonably necessary to perform their services.

5. Why We Collect Your Information

We collect personal information only for legitimate business purposes.

These include:

Order Processing

To verify, process, dispatch and deliver your orders.

Customer Support

To respond to enquiries, complaints, return requests and refund requests.

Order Communication

To send:

Website Improvement

To analyse customer behaviour and improve:

Fraud Prevention

To detect and prevent:

Legal & Regulatory Compliance

To comply with:

6. Cookies & Tracking Technologies

Gantara.in uses cookies and similar technologies to improve your browsing experience and enhance website functionality.

Cookies may be used to:

Cookies do not provide us access to your computer or personal files.

Most web browsers allow you to disable cookies. However, disabling cookies may affect certain features and functionality of the website.

7. Accuracy of Information

Customers are responsible for ensuring that all information provided to Gantara.in is accurate, complete and up to date.

Incorrect or incomplete information may result in:

HDM Enterprises shall not be responsible for losses arising due to inaccurate information provided by customers.

8. Our Privacy Commitment

Protecting customer information is one of our highest priorities.

HDM Enterprises collects only the information reasonably necessary to operate Gantara.in, fulfil customer orders, provide customer support, improve our services and comply with applicable legal obligations.

We do not sell or rent customers' personal information to third parties for monetary consideration.

We continuously review our privacy practices and implement appropriate administrative, technical and operational measures to safeguard the personal information entrusted to us.

We appreciate the trust you place in Gantara and remain committed to protecting your privacy with transparency, integrity and responsibility.

9. Sharing of Personal Information

HDM Enterprises values your privacy and does not sell, rent or trade your personal information for monetary consideration.

We may share your information only where necessary for the operation of Gantara.in or where required by law.

Your information may be shared with:

A. Payment Service Providers

To process online payments securely, limited information may be shared with authorized payment gateway providers.

These providers process payment transactions in accordance with their own privacy and security standards.

HDM Enterprises does not store your debit card number, credit card number, CVV, UPI PIN, banking password or One-Time Password (OTP).

B. Logistics & Delivery Partners

To fulfil and deliver your orders, we may share information including:

Such information is shared only to the extent necessary for order delivery, shipment tracking, return pickup and customer support.

C. Technology Service Providers

We may engage trusted third-party service providers to assist with:

These service providers are contractually required to process your information only for the purposes specified by HDM Enterprises and to maintain appropriate confidentiality and security.

D. Legal Authorities

We may disclose personal information where required to:

E. Business Transfers

If HDM Enterprises undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

10. Marketing Communications

From time to time, we may send customers:

Such communications may be sent through:

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.

Please note that transactional communications relating to your orders, payments, deliveries, returns or refunds cannot be opted out of while they remain necessary to fulfil our contractual obligations.

11. Data Retention

HDM Enterprises retains personal information only for as long as reasonably necessary to:

When personal information is no longer required, it will be securely deleted, anonymized or destroyed in accordance with our internal data management practices and applicable law.

12. Data Security

We take reasonable administrative, technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure or destruction.

Our security measures may include:

While we strive to maintain appropriate security standards, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of information.

13. International Data Transfers

Gantara.in primarily operates within India.

However, certain technology service providers, cloud infrastructure providers or analytics platforms engaged by HDM Enterprises may process information on servers located outside India.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable laws.

14. Children's Privacy

Gantara.in is intended for individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children below the age of 18 without appropriate authorization from a parent or legal guardian.

If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that a child has provided personal information may contact us for assistance.

15. Customer Responsibilities

Customers are responsible for:

HDM Enterprises shall not be responsible for losses arising due to negligence in protecting account credentials.

16. Data Minimization

HDM Enterprises follows the principle of collecting only such personal information as is reasonably necessary to:

We do not intentionally collect unnecessary or excessive personal information from our customers.

17. Confidentiality Commitment

Every reasonable effort is made to ensure that customer information is accessed only by authorized personnel and trusted service providers who require such access to perform legitimate business functions.

All persons handling customer information are expected to maintain appropriate confidentiality and comply with applicable legal and contractual obligations regarding the protection of personal information.

18. Your Privacy Rights

HDM Enterprises respects your privacy and aims to provide you with reasonable control over your personal information.

Subject to applicable law, you may have the right to:

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

Certain requests may be subject to verification of identity and applicable legal or contractual obligations.

19. Access, Correction and Deletion Requests

Customers may request access to, correction of or deletion of their personal information by contacting HDM Enterprises.

Before acting upon such requests, we may require reasonable verification of identity to protect customer privacy and prevent unauthorized access.

Please note that certain information may continue to be retained where required for:

Deletion of certain information may affect our ability to provide services or fulfil existing contractual obligations.

20. Third-Party Websites

Gantara.in may contain links to third-party websites, applications or services for customer convenience.

Such third-party platforms operate independently and are governed by their own privacy policies and terms of use.

HDM Enterprises does not control and is not responsible for the privacy practices, content or security of third-party websites.

We encourage customers to review the privacy policies of any third-party website before sharing personal information.

21. Business Transfers

In the event of a merger, acquisition, restructuring, reorganization, sale of assets or transfer of business operations, customer information may form part of the transferred assets.

Any such transfer shall be subject to applicable legal requirements and reasonable measures to ensure continued protection of customer information.

22. Changes to this Privacy Policy

HDM Enterprises reserves the right to amend, modify or update this Privacy Policy from time to time.

Whenever material changes are made, the revised Privacy Policy will be published on Gantara.in with an updated "Last Updated" date.

Any changes shall become effective from the date of publication unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how their information is protected.

23. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, unless otherwise required by applicable law.

24. Grievance Redressal

If you have any concerns regarding the collection, processing or use of your personal information, we encourage you to contact us.

We will make reasonable efforts to acknowledge and address your concerns within a reasonable period.

For privacy-related grievances, please write to us using the contact details provided below.

25. Contact Information

For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

HDM Enterprises

Website: www.gantara.in

Email: gantara@outlook.in

WhatsApp: +91 8882242623

Registered Address:

DO-654, Gali No. 2(5)

Shyam Colony

Ballabhgarh

Faridabad, Haryana – 121004

India

26. Our Commitment to Your Privacy

At Gantara, customer trust is one of our most valuable assets.

We are committed to handling your personal information responsibly, transparently and securely.

Our objective is to collect only the information reasonably necessary to operate our business, provide quality customer service, fulfil orders and continuously improve your shopping experience.

We regularly review our internal processes and privacy practices to ensure that customer information remains protected against unauthorized access, misuse or disclosure.

27. Acceptance of this Privacy Policy

By accessing or using Gantara.in, creating an account, placing an order or otherwise interacting with our website, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of Gantara.in.

Thank you for placing your trust in Gantara. We value your confidence and remain committed to protecting your privacy while providing a safe, secure and enjoyable shopping experience.

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