Shipping Policy
Last Updated: 27 June 2026
Thank you for shopping at Gantara.in, operated by HDM Enterprises.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
Orders are processed only after successful confirmation of payment.
Orders are generally processed and dispatched within 1–2 business days from payment confirmation.
During periods of high demand, promotional campaigns, public holidays, or unforeseen circumstances, processing may take slightly longer. In such cases, customers will be informed wherever reasonably possible.
2. Delivery Timeline
After dispatch, orders are generally delivered within 10 calendar days from the date of payment confirmation.
Actual delivery timelines may vary depending on:
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Delivery location
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Courier partner serviceability
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Local logistics conditions
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Weather conditions
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Public holidays
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Government restrictions
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Other circumstances beyond our reasonable control
While we make every effort to deliver orders within the estimated timeframe, delivery dates are indicative and not guaranteed.
3. Shipping Coverage
At present, Gantara delivers across most serviceable locations within India through our logistics partners.
Availability of delivery services depends on the serviceability of your PIN code.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
Any promotional offers providing free or discounted shipping shall be subject to the terms of the respective promotion.
5. Order Tracking
Once your order has been dispatched, you will receive the shipment tracking details through email, SMS, WhatsApp, or any other available communication channel.
Customers can use the tracking details to monitor the status of their shipment.
6. Delivery Address
Customers are requested to provide a complete and accurate delivery address, including:
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Full Name
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House/Flat Number
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Street/Locality
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City
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State
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PIN Code
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Mobile Number
HDM Enterprises shall not be responsible for delays, failed deliveries, or additional charges arising due to incorrect or incomplete address details provided by the customer.
7. Delivery Attempts
Our delivery partners may make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, incorrect address, or inability to contact the customer, the shipment may be returned to our facility.
Any subsequent shipment shall be subject to our review and may require additional shipping charges.
8. Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
However, customers may request a return after delivery, subject to the terms and conditions of our Return & Refund Policy.
9. Delays Beyond Our Control
Although we work closely with our logistics partners to ensure timely deliveries, certain delays may occur due to circumstances beyond our reasonable control, including but not limited to:
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Severe weather conditions
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Natural disasters
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Government regulations or restrictions
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Transport disruptions
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Strikes
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Festivals and peak shopping seasons
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Courier operational issues
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Remote or difficult-to-access delivery locations
HDM Enterprises shall not be liable for delays resulting from such circumstances.
10. Damaged or Incorrect Deliveries
If you receive:
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A damaged package
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A damaged product
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An incorrect product
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Missing items
Please contact us within 48 hours of delivery through email or WhatsApp along with photographs and, where available, an unboxing video.
Our team will investigate the matter and provide an appropriate resolution.
11. Customer Responsibilities
Customers are requested to:
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Ensure someone is available to receive the shipment.
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Verify the package condition at the time of delivery.
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Retain the original packaging until satisfied with the purchase.
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Record an unboxing video, especially for valuable purchases, to facilitate quicker resolution of any delivery-related concerns.
12. Changes to this Shipping Policy
HDM Enterprises reserves the right to amend, modify, or update this Shipping Policy at any time.
Any changes shall apply only to future orders placed after the revised policy becomes effective.
The latest version of this policy will always be available on www.gantara.in.
13. Governing Law and Jurisdiction
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to orders placed through www.gantara.in shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, unless otherwise required by applicable law.
14. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
HDM Enterprises
Website: www.gantara.in
Email: gantara@outlook.in
WhatsApp: +91 8882242623
Registered Address:
DO-654, Gali No. 2(5)
Shyam Colony, Ballabhgarh
Faridabad, Haryana – 121004
India
We appreciate your trust in Gantara and remain committed to delivering your orders safely, efficiently, and with the highest level of customer service.