Refund Policy

Return & Refund Policy

Last Updated: 25 June 2026

Thank you for shopping at Gantara.in, operated by HDM Enterprises.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms and conditions set out below.

By placing an order on Gantara.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. Return Eligibility

Products may be returned within 7 calendar days from the date of delivery.

Example:

If your order is delivered on 8 April 2026, the return request must be raised on or before 15 April 2026.

Return requests received after the expiry of the 7-day return period shall not be accepted.

2. Conditions for Return

To qualify for a return, the product must:

Be unused, unworn, and in its original condition.
Be free from stains, dirt, scratches, cuts, tears, damage, alterations, or deterioration.
Be returned with all original tags, labels, packaging, accessories, manuals, and any complimentary items received with the order.
Be suitable for resale.

Products showing signs of usage, damage, improper handling, or missing original components may be rejected after inspection.

3. Unboxing Video

Customers are strongly advised to record a complete and uninterrupted video while opening the package.

An unboxing video may be requested while investigating claims relating to:

Damaged products
Incorrect products
Missing items
Packaging discrepancies

Although not mandatory for every return, the absence of an unboxing video may limit our ability to verify certain claims.

4. How to Request a Return

To initiate a return, please contact us within the eligible return period through:

Email: gantara@outlook.in

WhatsApp: +91 8882242623

Please provide:

Order Number
Customer Name
Reason for Return
Product photographs
Unboxing video (where applicable)

Our support team will review your request and provide further instructions.

5. Return Pickup

Approved returns shall be picked up only from the same address where the order was originally delivered.

Requests for pickup from any other location may not be accepted.

Customers must ensure that the product is securely packed and ready for pickup on the scheduled date.

6. Inspection of Returned Products

All returned products undergo a quality inspection upon arrival at our facility.

The inspection includes verification of:

Product condition
Signs of usage
Completeness of accessories
Original tags and packaging
Compliance with this policy

Return approval shall be subject to successful completion of this inspection.

7. Refund Process

Once the returned product has been received, inspected, and approved, the refund shall be processed within 3 working days.

Refunds will be issued to the original payment method used while placing the order.

Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

8. Situations Where Returns Will Not Be Accepted

Returns shall not be accepted under the following circumstances:

Return request raised after 7 days from delivery.
Product has been used or worn.
Product is damaged, torn, scratched, stained, washed, altered, or deteriorated.
Original tags, labels, accessories, or packaging are missing.
Product is returned in a condition different from that in which it was delivered.
Multiple pickup attempts fail due to customer unavailability.
The product does not satisfy the eligibility conditions specified in this policy.

9. Incorrect, Damaged, or Defective Products

If you receive:

An incorrect product
A damaged product
A defective product

Please notify us within 48 hours of delivery by email or WhatsApp, along with clear photographs and, where available, an unboxing video.

Our team will investigate the matter and provide an appropriate resolution.

10. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted and the order shall be governed by this Return & Refund Policy.

11. Fraudulent or Excessive Returns

HDM Enterprises reserves the right to refuse return requests, decline refunds, or restrict future purchases where, in its reasonable opinion, a customer has engaged in fraudulent activity, repeated misuse of the return facility, excessive return behaviour, or any conduct intended to abuse the policies of Gantara.in.

12. Exceptional Circumstances

While every effort is made to process returns and refunds within the timelines stated above, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government restrictions
Banking system delays
Logistics disruptions
Public holidays
Events of force majeure

In such cases, refunds shall be processed as soon as reasonably practicable.

13. Changes to this Policy

HDM Enterprises reserves the right to amend, modify, or update this Return & Refund Policy at any time.

Any changes shall apply only to future orders placed after the revised policy becomes effective and shall not affect orders placed prior to such revisions.

The latest version of this policy will always be available on www.gantara.in.

14. Governing Law and Jurisdiction

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to purchases made through www.gantara.in shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, unless otherwise required by applicable law.

15. Contact Us

For any questions regarding returns, refunds, or customer support, please contact us:

HDM Enterprises

Website: www.gantara.in